Thank you for choosing Eye Care North. We are committed to improving your quality of life through clear vision and healthy eyes. We'd like to provide you with some information to make your visit with us a smooth and enjoyable experience.
INSURANCE: We participate in many insurance plans, including Medicare. Be aware that there are two types of insurances that may cover your eye care services: vision insurance and health insurance. You may have both, however, not all people do. We are not responsible for knowing whether you have vision insurance unless you inform us. We will attempt to bill whichever insurance you have advised us of as a courtesy. Because most of the data we have relative to you comes from you, please help us maintain accurate records by letting us know of important changes (ie. address, telephone number[s], name change, medical insurance, etc.).
VISION BENEFITS: Vision insurances are typically discount plans. The only vision insurance we accept is Vision Service Plan (VSP). We are out-of-network providers for all other vision plans. Vision plans only cover routine wellness eye exams. They may or may not provide benefits towards glasses & contact lenses. They do NOT cover medical eye care (the diagnosis, management or treatment of eye health problems). Health insurance must be used for medical eye care.
KNOW YOUR BENEFITS: Each and every insurance company, including Medicare, has different plans, each with different benefits. Because your vision/health insurance is an arrangement between you and your insurer, you should understand what services are covered under your specific plan. Your insurer can assist you with any questions you have relative to your own benefits with them. Many insurance plans have their own specific criteria for which services they will cover and how frequently they will cover them. Consequently it is impossible to know all of the many different employer group benefits. Therefore, Eye Care North cannot be held responsible for informing patients whether a particular service is “covered” or not. However, our staff will make every effort to assist you in understanding your vision/health benefits.
PROOF OF INSURANCE: We must obtain a copy of your current, valid insurance card. If you are unable to present an insurance card at the time of service, or if you are covered by an insurance company with which we are not contracted, we require that you pay in full for services in advance. Vision Service Plan does not provide an insurance card for their carriers, therefore, one will not be required in this case.
COPAYMENTS, COINSURANCE AND DEDUCTIBLES: All copayments, coinsurance and deductibles must be paid at the time of service. This arrangement is part of your contract with your insurance company. Failure to do so may be considered a breach of your contract with your health plan. If there are any adjustments after the service is provided, we will refund you the difference.
PAYMENT: We accept Cash, Checks, Visa, Mastercard, Discover, and Care Credit
NONPAYMENT: In the event that your insurance does not pay your claim to us, we will transfer the remaining balance to you and will send you a statement.
COLLECTIONS: If an account becomes 90 days past due, the unpaid balance may be turned over to a collection agency. Once an account has been placed in collection status, all prior balances must be paid in full before an appointment will be scheduled. All future copays, deductibles, & coinsurance will be due at the time of your visit. Please be aware that all collection fees and/or legal fees will be owed in addition to the remaining balance.
NON-COVERED SERVICES: Your doctor may provide services that may not be covered as a benefit of your specific plan with your insurer. Patients or Guarantors are financially responsible for any and all services provided that may not be covered by your insurance plan. It is your responsibility to know and understand your specific insurance plan and what benefits are provided.
CANCELLATION POLICY: Please provide at least 24 hours notice prior to rescheduling or canceling an appointment. We reserve the right to charge a $45 fee for visits not canceled with the office. Missed Saturday appointments may also be subject to a $45 fee and cannot be billed to insurance.
RETURNED CHECKS: $30.00 Fee for returned checks.